Burns Injury due to Lack of Care Settled for Undisclosed Sum

Posted on: November 12th, 2015 by Editor

A woman’s claim for compensation due to lack of care has been settled for an undisclosed sum in an out-of-court agreement. 


In February 2012, two carers visited Jessie King (90) at her Rotherham house to perform their daily task of helping Jessie out of bed and taking her to the bathroom for a shower. One day, Jessie was preparing to take her shower and slipped, landing with her back against the bathroom’s radiator.


The two carers contacted a home care services provider-Rothercare-to ask for assistance after Jessie’s fall, but did not realise that the radiator against which Jessie fell was still on. When the Rothercare professionals arrived, Jessie was helped to her feet, and she finished her shower. The two carers finished their daily routine and then left.


When Jessie was visited later that day by her daughter Denise and a District Nurse, her injuries were discovered. They called for an ambulance to take Jessie to the Northern General Hospital to be treated. After being seen by medical professionals, Jessie was referred to by the burns unit, where she had to undergo skin grafts as the burns on her back were so severe.


Jessie-who suffers from dementia and thus could not make the claim for compensation by herself-made a claim for her burn injuries due to a lack of care through her daughter Jean. The claim was made against the company who had employed the two carers who had failed to consider that the radiator was still turned on-Nestor Primecare Services Ltd, who were trading as Saga Home Care.


The defendants denied liability for Jessie’s injuries, but after pressure from Jessie’s legal team, Nestor Primecare Services Ltd negotiated an out-of-court settlement of compensation for burns due to a lack of care. Jessie passed away in May 2013.


Speaking after the settlement of compensation was awarded, another of Jessie´s daughters said: “The injuries mum suffered were absolutely horrendous and we can’t believe that her carers failed to notice she was lying against a hot radiator and that she had suffered severe burns. We are absolutely shocked that Nestor Primecare Services Ltd has continued to deny liability for the injuries and that they have never apologised for what happened.”

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